Transparency
How We Work — No Fine Print
We believe you should know exactly how we operate before you hire us. Here's how we price work, how we communicate, and what you can expect from the relationship.
Fixed-Scope Pricing
We quote projects based on a defined scope. We don't do hourly billing for project work — you know the cost before we start. If scope changes during a project, we quote the change separately before doing the work. No surprise invoices.
We Own Our Mistakes
If we make an error that creates rework or causes an issue, we fix it at our expense. We don't bill for time spent correcting our own mistakes, and we don't minimize or hide problems when they occur.
Honest Technology Recommendations
We recommend what's right for your project, not what's most profitable for us to build. If a simpler solution serves your needs better than a custom build, we'll tell you. If you don't need something, we won't sell it to you.
Clear Contracts
Our agreements are written in plain language. What you're paying for, when you're paying, what happens if either party needs to end the relationship, what we own and what you own — all stated clearly without legalese designed to obscure.
Data Ownership
Everything we build for you belongs to you. Your domain, your code, your content, your data — we never hold these hostage. If you move to another provider, we'll help you do it smoothly and hand over everything you need.
Upfront About Limitations
We're a small team, not a 200-person agency. We have focused expertise and won't take on projects we can't deliver well. If something is outside our wheelhouse, we'll tell you and refer you to someone better suited.
Infrastructure Metrics
Current performance data for our hosting infrastructure.
99.96%
Hosting Uptime (30-day average)
< 15 min
Average Incident Response Time
< 4 hrs
Average Issue Resolution Time
2× / year
Scheduled Maintenance Windows
What We Won't Do
- —We won't hold your domain, code, or data hostage to prevent you from leaving.
- —We won't upsell you on services you don't need.
- —We won't sign you to auto-renewing contracts without clear notification.
- —We won't disappear when something goes wrong.
- —We won't take on projects we can't deliver well just to collect a deposit.
- —We won't use your client data for anything other than providing the services you're paying for.
Still have questions?
If there's something about how we work that isn't covered here, ask us directly. We answer honestly.
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